Faq’s

Customer Inquiries

1. Do you offer caravan servicing and repairs?
Yes. We provide full caravan servicing and repairs, including brakes, bearings, solar installs to name a few! Our workshop team ensures caravans of all makes and models are safe, reliable, and ready for travel, offering customers peace of mind before every trip.

2. Which caravan brands can I buy here?
We are the official Victorian dealer for Aussie Fivestar Caravans, as well as Urecau Caravans. We also stock pre-owned caravans through trade-ins and consignment, giving customers access to new and used options to suit different needs and budgets.

3. Are you an official dealer for Aussie Fivestar Caravans?
Yes. We are an authorized Aussie Fivestar Caravans dealer in Victoria, offering their full range of models. Our partnership means we handle new sales, customization, warranty work, and after-sales support, ensuring customers receive both high-quality caravans and reliable local service.

4. Do you sell used caravans or accept trade-ins?
Yes. We offer quality pre-owned caravans and accept trade-ins. Customers can upgrade by trading their pre-loved van or consigning it through us. This provides affordable options for buyers and convenient selling pathways for owners.

5. How does caravan consignment work?
We manage the full sales process on your behalf, from marketing to paperwork. Your caravan is displayed at our yard, we handle buyer inquiries, and after it sells, you receive payment minus commission. It’s a stress-free way to sell your caravan quickly.

6. Do you service all caravan brands?
Yes. Our team services all makes and models, not just Aussie Fivestar. Whether you bought from us or elsewhere, you can rely on us for ongoing maintenance, repairs, and upgrades to keep your caravan road-ready.

7. Can I view caravans on-site, and how do new orders work?
Yes. Visit our Bayswater dealership to view display models. If a chosen model isn’t in stock, we place factory orders with Aussie Fivestar, customize if needed, and complete a thorough pre-delivery inspection before handover, ensuring quality and customer satisfaction.

8. What after-sales support do you provide?
We offer complete after-sales care, including warranty, servicing, routine maintenance, upgrades, and repairs. Our goal is to provide long-term support, so every customer has a reliable caravan and confidence that help is available whenever needed.

Staff / Partner Inquiries

9. What is our relationship with Aussie Fivestar Caravans?
We are the authorized Victorian dealer. We showcase their caravan range, manage stock, place orders, and provide warranty services. This partnership ensures customers in Victoria have direct access to Aussie Fivestar caravans, backed by full local support.

10. What services do we provide beyond sales?
Alongside caravan sales, we run a comprehensive workshop for servicing, repairs, upgrades etc.
We also manage consignment sales for customers. This multi-service approach builds strong value for customers and enhances trust with partners like Aussie Fivestar Caravans.

11. How is new inventory managed?
We display select models on-site for viewing. Staff coordinate orders with Aussie Fivestar, track timelines, and update customers. On arrival, we perform pre-delivery inspections to ensure quality. Inventory must be well-presented and regularly maintained to meet brand standards.

12. What experience and reputation support our partnerships?
Established in 2003, we bring over two decades of experience. Known for professionalism and customer focus, we have built a strong reputation in Victoria. This long-standing credibility benefits both our customers and partners, positioning us as a trusted caravan sales and service hub.